Last updated: {{LAST_UPDATED}} · Operated by {{COMPANY_EN}} (registration no. {{REG_NO}})
Enter your order details below to check the status of your shipment. Tracking information is also sent to your email as soon as your order is dispatched.
[order_tracking]
How Tracking Works
| Stage | What you’ll see | Typical timing |
|---|---|---|
| 1 · Order confirmed | Confirmation email with order number | Immediately after checkout |
| 2 · Dispatched | Shipping email with tracking number | Within {{PROCESSING_TIME}} business days |
| 3 · First carrier scan | Tracking becomes active | 24–72 hours after dispatch email |
| 4 · In transit | Scans at each carrier hub | Per our Shipping Policy |
| 5 · Delivered | “Delivered” status + delivery notice | — |
Tracking Number Not Working?
- It can take 24–72 hours after dispatch for a tracking number to show its first scan — this is normal.
- Make sure you entered the number exactly as shown in your shipping email (no extra spaces).
- If your tracking shows no movement for 7+ business days, email {{EMAIL}} and we will open a carrier investigation.
Contact
- Email: {{EMAIL}}
- Phone: {{PHONE}} ({{SUPPORT_HOURS}})
- {{COMPANY_EN}}, {{ADDRESS}}