Terms of Service
Effective October 30, 2026 · CLASP Atelier
These terms govern your use of claspbag.com and any purchase you make through it. By placing an order you confirm that you have read and accepted them.
1. Operator
This website is operated by Putian Hanjiang Qingmuyu E-Commerce Co., Ltd. (Putian Hanjiang Qingmuyu E-Commerce Co., Ltd.), a company registered in the People’s Republic of China, at No. 22, Jinghongli, Hanxi Subdistrict, Hanjiang District, Putian City, Fujian Province, China. Contact: [email protected], +86 150 8039 7906.
2. Eligibility
You must be at least 18 years old, or have the consent of a parent or guardian, to place an order.
3. Products & Handmade Variation
All goods are new and handcrafted. Because we work with natural full-grain leather and solid brass, small variations in grain, colour depth and patina are normal characteristics of the material and are not defects. Product images are representative; screen colour rendering may differ slightly from the physical item.
4. Pricing & Currency
- All prices are shown and charged in Singapore Dollars (SGD) unless a different currency is selected on the site.
- Prices exclude any import duties or taxes payable in the destination country.
- We may correct a pricing error before dispatch. If we do, we will contact you and you may cancel for a full refund.
5. Payment
We accept payment through PayPal. Your order is confirmed when we receive a completed payment. We do not store card details.
6. Made-to-Order & Custom Commissions
Custom commissions are produced to your specification once details and materials are confirmed. Because they are made for you individually, they are excluded from change-of-mind returns; they remain fully covered for faults or for any deviation from the specification you approved. See our Shipping & Returns page.
7. Shipping, Title & Risk
We ship from Putian, Fujian Province, China. Risk of loss passes to you on delivery to the address you provide. Please make sure that address is complete and accurate — we cannot replace parcels lost because of an incorrect address you supplied.
8. Cancellation
In-stock orders can be cancelled for a full refund any time before dispatch. Made-to-order commissions can be cancelled before bench work begins; once cutting has started, the commission is non-refundable except where faulty.
9. Intellectual Property
The CLASP name, logo, photography, text and designs on this site belong to us. You may not reproduce or use them commercially without written permission. Custom pieces remain our designs even when built to your specification.
10. Limitation of Liability
To the extent permitted by law, our liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, nor for delays outside our reasonable control, including customs holds, carrier disruption or force majeure. Nothing here limits rights that cannot be limited under consumer protection law.
11. Governing Law
These terms are governed by the laws of the People’s Republic of China. Any dispute shall be resolved by friendly negotiation first; failing that, it may be brought before the competent court in Putian, Fujian Province, China.
12. Changes to These Terms
We may revise these terms from time to time. The version in force at the moment you place your order is the one that applies to that order.
Contact Us
Questions about any of the above? Reach us directly and we will reply within 24–48 hours.
- Email: [email protected]
- Phone: +86 150 8039 7906
- Operator: Putian Hanjiang Qingmuyu E-Commerce Co., Ltd.
- Address: No. 22, Jinghongli, Hanxi Subdistrict, Hanjiang District, Putian City, Fujian Province, China