Privacy Policy
Effective October 30, 2026 · CLASP Atelier
This policy explains what personal information CLASP collects when you shop with us, why we collect it, and what we do — and do not do — with it.
1. Who We Are
- Legal entity: Putian Hanjiang Qingmuyu E-Commerce Co., Ltd. (Putian Hanjiang Qingmuyu E-Commerce Co., Ltd.)
- Website: claspbag.com
- Address: No. 22, Jinghongli, Hanxi Subdistrict, Hanjiang District, Putian City, Fujian Province, China
- Contact: [email protected] · +86 150 8039 7906
2. Information We Collect
We collect only what is needed to make and deliver your order:
- Name, email address and telephone number
- Shipping and billing address
- Order details: items purchased, amounts, currency, order and transaction references
- Messages you send us, including custom order specifications (leather, hardware, dimensions, monograms)
- Basic technical data such as IP address, browser type and pages visited, collected automatically for security and site performance
3. Payments
Payments are processed by PayPal. We do not see, receive or store your card number, expiry date or security code. PayPal shares with us only the information needed to confirm and reconcile a transaction, such as the payer name, email, transaction ID, amount and status.
4. How We Use Your Information
- To make, pack and ship your order
- To send shipping confirmations and tracking numbers
- To answer questions and handle returns, replacements or refunds
- To keep the records required by tax and consumer protection rules
- To protect against fraud and unauthorised transactions
We do not sell, rent or trade your personal information to anyone.
5. Who We Share It With
Only with the parties needed to complete your order:
- PayPal — to process payment
- Shipping carriers (China Post EMS, Zebang Line and their final-mile partners) — to deliver your parcel
- Our hosting and e-commerce platform — to run this website
- Authorities — where required by law
6. Cookies
This site uses cookies to keep your cart and session working, remember preferences and understand aggregate traffic. You can block or delete cookies in your browser settings; doing so may stop the cart and checkout from functioning.
7. How Long We Keep It
Order and transaction records are retained for the period required by applicable accounting and tax law. Enquiries that do not lead to an order are deleted once they are no longer needed.
8. Your Rights
You may ask us to confirm what data we hold about you, correct it, or delete it where we are not required to keep it. Email [email protected] and we will respond within 30 days.
9. Security
The site is served over HTTPS (TLS). Access to customer records is restricted to staff who need them to process orders. No system is perfectly secure, but we take reasonable and proportionate measures to protect your data.
10. Changes to This Policy
We may update this policy as our business or the law changes. The effective date at the top of this page always reflects the current version.
Contact Us
Questions about any of the above? Reach us directly and we will reply within 24–48 hours.
- Email: [email protected]
- Phone: +86 150 8039 7906
- Operator: Putian Hanjiang Qingmuyu E-Commerce Co., Ltd.
- Address: No. 22, Jinghongli, Hanxi Subdistrict, Hanjiang District, Putian City, Fujian Province, China