Shipping & Returns

Effective October 30, 2026 · CLASP Atelier

Every CLASP piece is cut, stitched and edge-finished by hand in our own workshop. This page explains how long that takes, how your order travels, and what to do if something is not right.

1. Order Processing

• In-stock pieces: dispatched within 1–2 business days after payment clears.
• Made-to-order pieces: 3–5 business days of bench work before dispatch. You will be told at checkout if your item falls into this category.
• Business days are Monday to Friday, excluding public holidays in China.

2. Where We Ship From

All orders are packed and shipped from our workshop in Putian, Fujian Province, China. We ship worldwide; our primary market is Singapore.

3. Carriers & Delivery Estimates

• China Post EMS — tracking numbers in the format LZxxxxxxxxCN.
• Zebang Line — used for selected Southeast Asia routes, final-mile delivery by Ninja Van.
• Singapore: approximately 7–15 business days after dispatch.
• Other destinations: approximately 10–25 business days after dispatch.

Delivery estimates are indicative, not guaranteed. Customs clearance, weather and local carrier workloads can extend transit times.

4. Tracking Your Order

A tracking number is emailed to you as soon as the parcel leaves our workshop. You can follow it here:

• China Post EMS — ems.com.cn
• Zebang Line — zb-line.com (enter waybills such as 1680915C208)
• Third-party trackers such as 17track may not show Zebang Line movements; please use the carrier page above.

If tracking has not updated for more than 10 days, email us and we will chase the parcel with the carrier.

5. Shipping Costs, Duties & Taxes

• Shipping charges, if any, are shown at checkout before you pay.
• Import duties, VAT or other taxes levied by the destination country are the responsibility of the buyer, unless a different arrangement is stated at checkout.

6. Returns & Exchanges

We accept returns on in-stock, non-personalised items within 30 days of delivery, provided the item is unused, unmarked and returned in its original packaging including the linen dust bag.

Because each made-to-order piece is built to your specification, custom and personalised commissions are not eligible for change-of-mind returns. They are, of course, fully covered if they arrive faulty or are not what you approved.

To start a return, email [email protected] with your order number and a photo. We will confirm the return address before you send anything back. Return shipping is at the buyer’s cost unless the item was faulty or incorrect.

7. Damaged, Faulty or Incorrect Items

Please inspect your parcel on arrival and contact us within 7 days if anything is damaged, faulty or not what you ordered. Include a photo of the item and the outer packaging. We will either send a replacement at our cost or refund you in full — your choice.

8. Refunds

• Approved refunds are returned to the original payment method (PayPal).
• Funds usually appear within 3–5 business days of our issuing the refund, depending on PayPal and your bank.
• Original shipping charges are refunded only where the return is due to our error or a faulty item.

9. Parcels Returned to Us

If a parcel comes back because the address was incomplete, incorrect or unclaimed, we will contact you to arrange re-delivery. Re-shipping costs apply; if you prefer not to continue, we will refund the item value minus the original shipping cost.

Contact Us

Questions about any of the above? Reach us directly and we will reply within 24–48 hours.

• Email: [email protected]
• Phone: +86 150 8039 7906
• Operator: Putian Hanjiang Qingmuyu E-Commerce Co., Ltd.
• Address: No. 22, Jinghongli, Hanxi Subdistrict, Hanjiang District, Putian City, Fujian Province, China